General Information

Standard Return Policies applicable only to products purchased by you directly from the IT Reliance website.
All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting our  Customer Service through calling  or emailing sales@itreliancelimited.co.uk
 Products that are not qualified for return and will be sent back to you at your cost and expense if received by us:


» Any product not purchased from itreliancelimited.co.uk

» Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
» Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

» Any product from which the UPC code or bar code has been removed from its packaging

» Any product that exhibits physical damage

» Any product for which you have submitted a mail-in rebate

Guidelines for Exchanges or Refunds

The exchange and refunds policy isn’t restricted to and can degree to other scenarios and circumstances; which may or may not be secured underneath. Each application for exchange/refunds is examined and scrutinized to distinguish the mistake, genuineness of the claim and determinations requested. In our involvement the cases where exchange and refund issues emerge may be due to one of the taking after reasons:

(a) I was shipped an incorrect item

You must inform us within 10 days of receipt of order and obtain RMA # for exchange or refund. Some parts do not qualify for refund, although they can only be exchanged. It is your responsibility to ship the product back to us via a shipper that allows for tracking like FedEx, UPS or USPS. We must receive the product within 10 days of issuance of RMA number. Upon receipt of the product, if it is determined it is our fault we will refund you your full amount and reimburse your shipping. However, if Customer Error is determined, rule “(c) I ordered the wrong item” will apply.

(b) The part I got does not work

You must inform us within 10 days of receipt of order and obtain RMA # for exchange or refund. Some parts do not qualify for refund, although they can only be exchanged. It is your responsibility to ship the product back to us via a shipper that allows for tracking like FedEx, UPS or USPS. We must receive the product within 10 days of issuance of RMA number. Upon receipt of the product, if the product is DOA, we will refund you your full amount and reimburse your shipping. However, if Customer Error is determined, rule “(c) I ordered the wrong item” will apply.

(c) I ordered the wrong item

Please inform us within 10 days of receipt of order and obtain RMA # for exchange or refund. Some parts do not qualify for refund, although they can only be exchanged. It is your responsibility to ship the product back to us via a shipper that allows for tracking like FedEx, UPS or USPS. We must receive the product within 10 days of issuance of RMA number. Upon receipt of the product, 25% restocking fee will apply. Shipping charges are non-refundable.
What address should I send my returns?

All returns must have a valid RMA Number clearly marked on the outside of the box.

Please use a shipping service where tracking of the shipment is possible.

Please ship the RMA package to the following address:

IT Reliance limited

138 A Schrewsbury Street

Manchester

M16 7NY

United Kingdom

In exchange for my RMA item, can I get a totally different product?

Our returns and exchange policy allows us to only replace an RMA item with a similar or identical replacement. Therefore, we do not exchange RMA items for different items. If your product warranty period has not yet expired, and the product you have is not working, you can enter a request for an exchange and we will be glad to help get a working product out to you.

Must I include every individual accessory in my returns?

In order for IT Reliance Ltd.com to process your RMA you must return all software, manuals, original packaging, cables, wires, accessories that came with your order. We cannot process a return for items shipped back to us that are incomplete.

How long does it take for my credit to appear on my credit card or debit card?

When we issue credit, it may take up to 7 business days for it to show on your banking records. For some credits it may take longer than 7 business days.

For Product related queries email us at info@itreliancelimited.co.uk or alternatively call 02081446831 our business hours are 09:00 am till 06:00 pm Monday to Friday.